Ash + Ruin was born from the ashes of our former lives. Every day felt like the end of the world. A barrage of bad news, enmity, and fear. A different kind of apocalypse every morning. In the middle of a pandemic that broke our spirits, we craved something luxurious, ritualistic, and combustive. We set out to find the rhapsody in disaster.
We make our candles slowly, by hand, in small batches, because we are humans and not powerful machines. We make them in Vermont, in a subterranean stone room built in the 19th century. It is dark and creepy and inhabited by many spiders.
We are not here to sell you a solution to all your earthly problems.
We are here to scent the apocalypse.
Where are these candles made? Our candles are handmade in a 200-year-old stone basement in a small Vermont town by a probably-cursed mother-daughter duo with transgressive sensibilities and small, cold hands.
Where can you ship to All levels of hell, including the one Dante missed. See here for our full shipping info
Do you partner with influencers? Do you sell to stores? We have limited partnership opportunities. Special preference will be given to unrepentant hedonists, reformed optimists, and those committed to a lifetime of woe. Enquire at email@example.com
Who killed the Old Gods? We did.
Who started the last fire? We did.
Who the f*ck are you people? We’ll see you in your dreams and explain it all then.
Every Ash + Ruin candle is made with organic coconut/soy wax and braided paper core wicks, the latter of which are designed to reduce mushrooming and smoking. Prior to lighting your candle, trim the wick to ¼” to encourage a completely clean burn.
The first time you light your candle, we encourage you to keep the flame lit until the entire surface of the candle has melted — this is the “melt pool.” Always keep your melt pool free of wick trimmings, debris or matches. A smaller melt pool, made by extinguishing your candle before the surface area has completely liquified, is not a disaster and should resolve itself by simply allowing your candle to burn longer next time. Repeated small melt pools may result in tunneling, which reduces the life of your candle.
Candles are meant to be lit on fire. This is inherently dangerous. Make sure you’re only burning candles on safe heat-resistant surfaces, away from anything flammable. Do not leave candles unattended or in the sole possession of a child, dog, spirit, or any other unaccompanied being. In general, it is recommended that candles burn for no more than four hours at a time.
Always keep your burning candle away from drafts, vents, and romantic, slow-wafting curtains.
For a margin of safety, once you have burned all but the last ¼” of wax it is time to retire your candle, commend it on a life well lived, and upcycle the glass vessel.
In the event of an apocalypse, please remain calm. If necessary, your Ash + Ruin candle may be used, in conjunction with the relevant invocations, to summon forces of immense power.
We accept no responsibility for what you bring forth from the darkness.
Orders, Shipping, Returns
We are currently accepting online orders through our website, where you are reading this very text. Once an order is received, we typically ship out your item(s) within 1-3 days.
Ash and Ruin currently ships to the Continental United States, Alaska, Hawaii, and to U.S. territories. Orders are shipped ground unless expedited shipping is selected during checkout.
We offer flat rate shipping at a cost of $7.00. Orders over $100 ship for free. Expedited shipping options are also available at checkout.
Our policy for returns is valid for 30 days after the date of your purchase.
To be eligible for a return, your item must be unused and in the original packaging.
To return your candle, please email us at firstname.lastname@example.org. Please note that you will be responsible for return shipping costs. We suggest packaging your candle in the original shipping box with padding to ensure safe delivery, and also please consider using a shipping service that provides tracking; candles that arrive damaged due to insufficient packaging will not be refunded.
Once we receive your return, we will notify you by email and process your refund. Typically, a processing time of up to 7 business days is required before a refund is posted.
These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at http://www.ashandruin.com (the “Website”) and any other website owned and operated by Ash & Ruin, LLC (collectively, “Ash & Ruin,” “we,” “us,” or “our(s)”) and any of their affiliated web pages (collectively, our “Services.”)
By accessing, browsing, or using the Services, including purchasing products through the Services, you represent, warrant, understand, and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction; (3) that you have the right, authority, and capacity to abide by these Terms; and (4) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services. Certain services may be subject to additional terms, guidelines, or rules, which will be made available in conjunction with such services, and which will become part of these Terms when using those services. If you do not agree to these Terms, you must not use this Website or the Services.
Ash & Ruin reserves the right to modify these Terms at any time by updating this page. Changes and clarifications will take effect immediately upon their posting to the Website. Any access or use of the Services after such changes go into effect shall constitute and be deemed your agreement to the updated Terms. We recommend you visit this page regularly to make sure you are aware of our most updated Terms.
Ash & Ruin reserves the right to modify or terminate the Services or any portion thereof, or terminate your right to access or use the Services or any portion thereof, without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content, as defined herein, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.
SECTION 1 - USE OF SERVICES
1.1 ACCEPTABLE USE
You may access, browse, or use the Services solely for authorized purposes. You may use the Services only for your personal and non-commercial use, unless otherwise authorized in writing by Ash & Ruin. By using the Services, you agree to access, browse, or use the Services solely for legal purposes in accordance with these Terms. International users agree to comply with all applicable laws regarding privacy, online conduct, and acceptable use in your jurisdiction,
including but not limited to copyright laws. Regardless of your place of residence, your use of the Services will be governed by these Terms and by the laws of Florida and the United States.
1.2 PROHIBITED USES
You must not: (1) use the Services for illegal or unauthorized purposes, including to solicit other parties to commit or participate in illegal or unauthorized acts; (2) violate any international, federal, provincial, state, or local laws in your jurisdiction, including but not limited to copyright laws; (3) transmit data containing viruses or any destructive or malicious code or program; (4) reproduce, copy, create derivative works from, resell, or otherwise distribute any part of the Services in violation of the Terms; (5) infringe upon or violate intellectual property rights held by Ash & Ruin or by another party; (6) interfere with the security of the Website, the Services, or any websites, (7) harass, abuse, or harm another person, including to contact any user for any reason without their express permission or track the personal information of others; or (8) submit false information.
If we determine in our sole discretion that you have violated any prohibited use, we reserve the right to terminate your use of the Services.
SECTION 2 - INTELLECTUAL PROPERTY
The Services and all Content, as defined herein, are owned by Ash & Ruin, and are protected by the applicable laws of the United States and internationally (collectively, the “Intellectual Property”). Without express permission by Ash & Ruin, you must not use, reproduce, duplicate, copy, sell, resell, modify, or in any way use the Intellectual Property. Misuse of the Intellectual Property is prohibited and is in violation of these Terms.
Content includes but is not limited to information, text, titles, images, graphics, logos, photographs, video, audio, files, trademarks, copyrights, technology, Submissions, as defined below, and any other data or materials constituting the Services (collectively, the “Content”). All Content is owned by Ash & Ruin or third-parties.
From time to time, Content may be outdated, contain typographical errors, inaccuracies, or omissions, relating to the Services. We reserve the right to correct such errors, modify Content, update information, and cancel orders at any time, for any reason, without prior notice. We do not warrant that any errors in the Services will be corrected.
By using the Services, you agree that we are not responsible for third-party content, websites, products, or services, and are not liable for the content, websites, products, or services of any third-party, or any loss or damage that may be incurred by you as a result of accessing, browsing, or using third-party content, websites, services, or products. Any links we provide to a third-party website are for your convenience only.
By agreeing to the Terms, you are granted a non-exclusive, limited, and revocable license to use the Services for your own personal and non-commercial use. You agree not to reproduce, copy, create derivative works from, resell, or otherwise distribute any part of the Services for commercial use or for any other purpose in violation of these Terms.
SECTION 3 - PRODUCTS AND SERVICES
We have made every effort to display accurately the colors and images of our products on our Website. We cannot guarantee that the color of your display will be accurate. All products and prices are subject to change without notice at any time. All prices are displayed in U.S. dollars.
Some products may be available exclusively through the Website and such products may have limited quantities. We reserve the right to limit the sales or quantities of our products to any person for any reason. We reserve the right to discontinue any product at any time.
We may offer new products, services, and/or features through this Website. Such new products, services, and/or features shall also be subject to these Terms.
SECTION 4 - TERMS OF SALE
Placing an order constitutes your offer to purchase a product. By placing an order, you represent that (1) you are of legal age to form a binding contract, (2) any and all information you provide is complete and accurate, and (3) you are an authorized user of the payment method you provide.
An order confirmation does not constitute our acceptance of your offer or order. We retain the right to accept or decline any order, in part or in whole, for any reason. We retain the right to modify or limit some or all items in an order without prior notification. Any offer for any product or service is void where prohibited.
If the Website lists an incorrect price for an item ordered, we reserve the right to refuse or cancel such an order, regardless of whether the order was initially processed.
If payment has already been made when an order is canceled, we will credit your account in the amount paid.
Shipping and handling fees and applicable sales/use tax will be added as necessary.
SECTION 5 - RETURNS
All returns must be processed within 30 days of receiving the order. Please email email@example.com with your order number to initiate a return or exchange. Please allow 3-5 business days for your refund to process after we receive your return.
We monitor returns to identify customers who violate our return policy by excessively returning products. We reserve the right to revoke our standard return policy in such cases and refuse service altogether.
SECTION 6 - RISK OF LOSS
The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.
SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
ASH & RUIN MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE SERVICES, PRODUCTS, CONTENT, SUBMISSIONS, INFORMATION, OR ANY OTHER ITEMS OR MATERIALS, OR THE CONTENT OF ANY THIRD-PARTY WEBSITE LINKED TO OR FROM THIS WEBSITE, OR ANY PRODUCT PROCURED USING THE SERVICES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURCHASE, DURABILITY, TITLE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT THE SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. YOU FURTHER ACKNOWLEDGE THAT YOU USE SUCH SERVICES AND PRODUCTS AT YOUR OWN RISK.
ALL PRODUCTS SOLD BY ASH & RUIN ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. AS SUCH, ASH & RUIN MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD, EXCEPT AS MAY BE EXPRESSLY STATED HEREIN.
WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU.
ASH & RUIN ASSUMES NO LIABILITY OR RESPONSIBILITY FOR (1) ANY ERRORS, MISTAKES, OR INACCURACIES OF THE CONTENT, PRODUCTS, INFORMATION, SERVICES AND MATERIALS SET FORTH ON OR MADE AVAILABLE THROUGH THE SERVICES; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, PRODUCTS, OR ANY THIRD-PARTY WEBSITE(S) OR PRODUCTS; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF SECURE SERVICES AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR TERMINATION OF TRANSMISSION TO OR FROM THE SERVICES OR THIRD-PARTY WEBSITES; (5) ANY MALWARE THAT MAY BE TRANSMITTED THROUGH USE OF THE SERVICES OR ANY THIRD-PARTY WEBSITE(S) BY ASH & RUIN OR ANY OTHER PARTY; (6) ANY ERRORS OR OMISSIONS IN THE SERVICES; AND/OR (7) FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY OF THE FOREGOING.
ASH & RUIN, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, WHETHER IN WARRANTY, TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, (A) DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING FROM OR CONNECTED IN ANY WAY WITH YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR (B) FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OF ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT OR PRODUCT MADE AVAILABLE IN THE COURSE OF USING THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU EXPRESSLY ACKNOWLEDGE THAT ASH & RUIN SHALL HAVE NO LIABILITY WITH RESPECT TO ANY LOSS OF PROPERTY, MATERIALS, DATA, OR INFORMATION THAT YOU PROVIDE IN THE COURSE OF USING THE SERVICES. ANY PRODUCTS, SERVICES, CONTENT, SUBMISSIONS, INFORMATION, OR ANY OTHER ITEMS OR MATERIALS, OR THE CONTENT OF ANY THIRD-PARTY WEBSITE LINKED TO OR FROM THIS WEBSITE, AND ALL OTHER USE OF THE SERVICES, IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFORM.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, ASH & RUIN’S LIABILITY TO YOU WITH RESPECT TO ANY LOSS OR DAMAGE SUFFERED BY YOUR AND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES OR PURCHASE OF ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED $50 IN THE AGGREGATE.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.
SECTION 8 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ash & Ruin and any of our subsidiaries, affiliates, third-party vendors, manufacturers, agents, distributors, suppliers, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, employees, interns, and representatives, from and against any and all claims, demands, actions, liabilities, costs and expenses, including reasonable attorneys’ fees, made by any third-party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference; (2) any violation by you of any law or right of another party, (3) your use of the Services; or (4) any Submission, as defined herein, made by you to us and/or any third-party affiliate. You consent to injunctive or other equitable relief for violating these Terms.
SECTION 9 - SUBMISSION OF USER INFORMATION AND COMMENTS
By sending submissions, ideas, designs, suggestions, customizations, concepts, proposals, plans, or other materials to us, whether spontaneously or at our request, whether online, by email, by postal mail, by social media, or otherwise (collectively, “Submissions”), you confer on Ash & Ruin the free license to use, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Submissions that you send to us. You agree that you will have no recourse against Ash & Ruin or any party if any Submission is used as described above by Ash & Ruin or any of its subsidiaries. We shall consider Submissions non-confidential and non-proprietary. We have no obligation to maintain confidentiality of any Submissions, to pay compensation for any Submissions, or to respond to any Submissions. By using the Services, you agree that any Submissions will not violate the rights of any third-party, including personal or intellectual property rights.
You agree that your Submissions will not be unlawful, dishonest, destructive, damaging, offensive, objectionable, or otherwise in violation of these Terms. You may not impersonate another person or use a false email address or misrepresent the origin of your Submission. You agree that any Submission sent by you is your own original work. We reserve the right but are under no obligation to monitor, modify, or remove content that we determine is unlawful, dishonest, destructive, damaging, offensive, objectionable, or otherwise in violation of these Terms. We are not responsible or liable for any Submissions made by you or any third-party.
SECTION 10 - DEEP-LINKS
Unless expressly permitted by Ash & Ruin, you are prohibited from deep-linking to any part of the Services for any purpose.
If you are expressly authorized by us to deep-link your website or service, you are solely responsible for the content or services on your website. We reserve the right to remove any link if we, in our sole discretion, determine it unacceptable at any time for any reason. We have no obligation to continue to make any part of the Services available. We may terminate your access to the Services for any reason at any time.
SECTION 11 - THIRD-PARTY LINKS
Certain content, tools, products, and services available through the Services may include materials from third-parties. You agree that we provide access to such content, tools, products, and services “as is” and “as available” without any warranties, representations, or endorsements of any kind on our behalf. We will not have any liability or responsibility for any third-party tools. We are not responsible for the privacy policies or practices of third-parties and any use by you of third-party content, tools, products, and services is entirely at your own discretion and risk.
Third-party links may direct you away from our Website. Once you leave this Website or are redirected to a third-party website or application. We will not have any liability or responsibility for any third-party materials, applications, or websites, or for any other materials, products, or services of third-parties. We are not responsible for the privacy policies or practices of other websites and companies. We encourage you to review the third-party’s policies and practices before engaging in their services. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 - PERSONAL INFORMATION
SECTION 13 - TERMINATION OF SERVICES
In the event of termination of the Services, your obligations and liabilities under these Terms, including any warranties made by you, and the disclaimers and limitations of liability set forth herein, shall survive the termination for all purposes. Ash & Ruin shall not be liable to you or any third-party for any termination of your access to the Services or any portion thereof.
SECTION 14 - COPYRIGHT
You acknowledge that all title, including but not limited to copyright, in and to the Services is owned by Ash & Ruin, its affiliates, or its third-party vendors. No reproduction, distribution, or transmission of the copyrighted materials on the Services is prohibited without express permission by Ash & Ruin. All title and Intellectual Property rights in and to the Services owned by Ash and Ruin are protected by applicable copyright or other intellectual property laws. All rights not expressly granted are reserved by Ash and Ruin.
SECTION 15 - TRADEMARKS
Ash & Ruin and all related names, logos, product and service names, designs and slogans are trademarks of Ash & Ruin or its affiliates or licensors. You are prohibited from using such marks without prior written consent of Ash & Ruin.
All other names and marks used as part of the Services are for identification purposes and are the trademarks of their respective owners.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this Website or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 - APPLICABLE LAW AND JURISDICTION
These Terms and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of Florida and the United States of America, without regard to conflicts of laws principles.
SECTION 19 - NO PARTNERSHIP OR JOINT VENTURE
You understand and agree that nothing in these Terms shall be deemed or construed as creating a partnership, joint venture, employment, or agency relationship between you and Ash and Ruin.
SECTION 20 - RESERVATION OF RIGHTS; NO IMPLIED LICENSES
All rights not granted herein are reserved. Nothing in these Terms shall be deemed to constitute the grant of any license or other right to a party’s intellectual property rights except as expressly set forth herein.
SECTION 21 - QUESTIONS
If you see objectionable content or have a question about these Terms, please contact firstname.lastname@example.org.
INFORMATION WE COLLECT
When browsing our website we may collect your name, contact information including email address, demographic information such as postal code, preferences and interests, and other information relevant to customer surveys and/or offers.
We also may collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase on our website, we may collect your billing address, shipping address, payment information including credit card numbers, email address, and phone number.
WHAT WE DO WITH THE INFORMATION WE COLLECT
We may use your order information to fulfill any orders placed on our website. This includes processing your payment information, shipping, invoices, and order confirmations.
This information helps us to understand your preferences. Our internal record keeping allows us to improve our products and services by analyzing how our customers browse and interact with our website. This allows us to assess the success of our marketing and advertising campaigns, send promotional emails about new products, special offers, or other information you may find interesting.
“Cookies” are data files that request permission to be placed on your device and may include an anonymous unique identifier. Cookies allow web applications to respond to you and customize your browsing preferences by gathering and remembering information. We only use information gathered from cookies for statistical analysis.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
CONTROLLING YOUR INFORMATION
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional materials about third parties that we think you may find interesting. This will not be done unless we have your consent. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
RESTRICTION or “OPTING OUT”
If we ask for your personal information for marketing purposes, we will ask for your consent and provide you with an opportunity to decline.
If for any reason you do not wish us to collect or use your information for marketing purposes, please email us at email@example.com
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CHANGES TO OUR POLICY
For more information about our privacy practices please contact us at firstname.lastname@example.org